Strategies for Building Service Culture Training Course
In this increasingly competitive banking sector, the customer demands increasing levels of service and quality. Therefore, Banks need to systematically enhance and improve the levels of customer satisfaction and secure an overall competitive advantage.
At the end of the course, the trainees will be able to start thinking how to delight the customers at any internal or external interaction and to create service culture at their organization by applying interdepended strategies that are important for any organization to be Service Oriented.
This workshop is designed for everyone who deals with customers either on the telephone or face-to-face – Sales Staff, Call Centre Agents, Professionals who work as Technical Support, Hot Line, or Help Desk, Customer Service Representatives, Operators, Receptionists, Administrative or Sales Assistants and everyone in a Customer Focused Organization.
1- The Importance of delivering a superior service.
2- Your Service Mindset.
3- Heroes of Service Delivery.
4- The Service Toolset.
5- Creating Service culture.
6- Your Service Standards.
7- Customers Interaction.
8- Service Cycle.
9- Understanding the Perception Points.
10- What is your Value Dimensions.
11-How to get Close to Your Customers.
12-By Your Service Vision.
13-Polish Perception Points.
14- Make your Customer Information Rich.
15-Your Customer Contact.
16- Keeping on track of your service.
Total hours: 15 training hours.
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