المدرب المتخصّص في بناء تجربة العملاء المتميّزة في قطّاع البنوك
Strategies for Building Customer Service Culture for Financial Sector and Banks
استراتيجيات بناء ثقافة خدمة العملاء للقطاع المالي والبنوك
Imad Hazeem is Head of Marketing at National Insurance Company in Palestine, Marketing Manager & founder of NI Events Company and Judge at Gulf Customer Experience Award and International Customer Experience Award. He holds 15 years extensive professional experience in Customers Service, Services marketing and Service Excellence with different service providers (Banking, Consulting and Training, Events Management and Insurance companies) at the region.
- – Imad established and driving the marketing department at National Insurance Company,
- – He serves with NI Events Co. more than 25 clients from Palestinian private sector by organizing more than 130 events within last 8 years,
- – Helps in establishment Up2Date Consulting Firm to provide their services for local companies to help them delivering great customer service, and to promote their services in competitive ways with systematic methodologies and approaches plus training over 4500 persons within last 10 years.
- – Imad holds BA degree in Marketing from Yarmouk University and Masters in Marketing from Arab Academy for Financial and Banking Sciences,
- – Certified as Customer Experience Professional,
- – Certified in Internet Marketing Practitioner from EC- Council,
- – Google Digital Sales, Fellow Member and Customers Service Expert,
- – Sales Expert and Professional Trainer from International Association of People and performance Development,
- – Certified in Customers Service professional from IBTA.